FAQ

Have a Question then browse our Frequently Asked Questions to find your answer. If you cannot find the answer to your question then Contact us and we will get back to you as soon as possible. Thank You.

How Do I Contact Mummies Milk

On Our Website

If you need to contact us to ask us a question or about your order you can do so through our Contact Us Page. We will get back to you as soon as possible and usually do so within 24 hours (Mon-Fri).

Contact us here to send us a message through our Contact Us page on our website.

Email Us

We can also be contacted via email. Send us an email if you have a question or need to ask about your order. Simply email hello@mummiesmilk.com and we will aim to get back to you as soon as possible and usually within 24 hours (Mon-Fri).

Facebook Us

Chat to us via our Facebook Page by sending us a message and we will aim to get back to you as soon as possible and usually within 24 hours (Mon-Fri).

You can find us on our facebook page @mummies milk.

Where can I purchase Mummies Milk Products?

Mummies Milk products are sold exclusively on our website so we can send you the Best and Highest Quality that You and your Baby will Love!

Payment Information

How Do I Order?

You can order directly on our website. Checkout our Shop Page to view our collection.

How Do I Pay for my Order?

You can pay for your order with your debit/credit card using PayPal or Stripe. Both Payment Gateways support debit and credit cards and you do not need a PayPal or Stripe account.

We accept the following Payment Options for our customers:

  • PayPal
  • Stripe (Credit/Debit Card)
  • After Pay ( Australian Customers)
  • Direct Bank Transfer

Can I order using Afterpay?

Yes, we do have afterpay. Just select afterpay at the checkout page. New customers can sign up and follow the steps. Returniterng customers just log in to make payments. For more information about afterpay, please see our afterpay page.

What happens if I want to order but don’t have a debit/credit card or  PayPal Account?

If you don’t have a debit/credit card or a PayPal account we can accept a direct Bank Transfer into our Bank Account. Please checkout using the Bank Transfer option and our Banking details. will be displayed. Please leave your full name as a reference in your description field of your bank for your order when you complete the bank transfer.

Shipping Information

How Much is Shipping?

We offer a Flat Shipping Rate of $8.50 for our Australian Customers and Worldwide.

Of you spend over $80 you will receive FREE SHIPPING! Yay!

How Long does it take for my order to be shipped?

All orders are processed within 1 Business Day (Mon-Fri). Our pre-order items takes 2-4 weeks from order to delivery. See pre-order page for more information on processing times.

Where is my item being Shipped from?

All orders are shipped from our fulfillment warehouse.

How Long will my Order take to Arrive?

Your order will arrive within 2-4 weeks from the date you ordered.

How Will I be Notified By the Status of My Order?

Once your order has processed you will be notified via email.

Do you ship internationally?

Yes we do we ship internationally. We ship to the following countries from our international warehouse.

  • Australia
  • New Zealand
  • Britain
  • Canada
  • USA

Receive your order directly from our international warehouse. Order turn around is 2-4 weeks from order to delivery.

 Do you ship Internationally?

Yes we ship Internationally to the the following Countries via our international warehouse

USA, Britain, Cananda & New Zealand

Turn around time 2-4 week from Order to Delivery from our international warehouse.

What is pre-order?

Please see our pre-order page for more information. Thank you.

We Want to see your Little Bubbas in their Mummies Milk Outfits

We love to see your little one in our Mummies Milk Outfits. Send us a cute pic of your little bub in any of our outfits and we will feature you on Facebook or Instagram and website. Yay!

Can I Return an Item for a Refund?

Please See Our Term & Conditions Page regarding all returns and refunds Thank you.

My Item is Faulty

We aim for a High Quality items at all times but, if you unfortunately receive a faulty item we will work as quickly as possible to get the problem rectified. Please send us a photo of the defect/fault to hello@mummiesmilk.com

Thank you

Where is my order?

Pre-order items have a turn around time of 2-4 weeks from order to delivery so please allow this time for your order to arrive before contacting us.  If you need to contact us you may email us at hello@mummiesmilk.com

Thank you

Garment Care

Your little bubba is precious and so are our clothes. We recommended cold hand wash and dry them in the shade. Do not tumble dry or iron.

Sizing Information

The sizes for each particular item is listed in what sizes they come in. Please when ordering consider our 2-4 weeks turnaround time and take in to consideration that your bubba will grow in this time and pick size accordingly. If in doubt we recommend ordering the next size up. If you need any help in regards to sizing please email us at hello@mummiesmilk.com and we will be more than happy to help. Thank you

Any Other Questions?”

If you have any other questions that you need answered please chat with is, we love hearing from you. Email us at hello@mummiesmilk.com Any ideas, suggestions or feedback please share with us. We love hearing what our customers have to say. Thank you.